Refund policy

1. General principle

We sell digital content with immediate access. Even so, we offer clear refund conditions, set out below, that go beyond what the law requires.

2. 14-day satisfaction guarantee

If the program does not match what is described on the site, you can request a full refund within 14 days of purchase.

Just write to support@gymzoneapp.com from the email address used at checkout, stating the plan you bought and, if you wish, the reason.

3. Relationship with the right of withdrawal

The statutory right of withdrawal has specific rules for digital content, explained on the right of withdrawal page. The commercial guarantee above is granted voluntarily and is independent of that statutory regime.

4. Technical problems

If you cannot download or open the files, contact us first. In most cases we restore access the same business day. If we cannot deliver the product, the refund is full and immediate.

5. Abusive requests

We reserve the right to refuse manifestly abusive requests, such as repeated purchases followed by refund requests, or sharing and reselling the content.

6. Timing and method

Approved refunds are processed through Stripe back to the original payment method within 14 days of acceptance. The actual credit depends on your bank and usually takes 5 to 10 business days.

We charge no fee for processing a refund.